Tenant Services Representative in Atlanta, GA at JLL

Date Posted: 5/18/2018

Job Snapshot

  • Employee Type:
  • Location:
    Atlanta, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The primary responsibility of this position is to develop and maintain a solid level of communications with the building tenants ensure that all tenant service calls are dispatched and addressed appropriately while maintaining all leasing, accounting, and property files on site.

Essential duties and responsibilities include the following. Other duties may be assigned.


Become the primary contact for tenants within the building and appropriately address their regular requests. Coordinate activity within the building with the affected tenants on a daily basis. Communicate to the tenant base via email, telephone or in person on a regular basis to ensure all necessary information between the building and the tenant is being properly communicated to both parties.

Coordinate the preparation of tenant welcome package and letter for Property Manager’s signature and coordinate all move-in/move-out activities (move-in checklist).

Set up process and maintain new tenant files in accordance with property filing system.

Maintain and track all incoming service requests within Angus Property Management System and verify they are addressed timely.  Provide feedback to Property Manager when expectations have not been met.

Modify and revise as necessary the tenant/occupant move/in handbook while first maintaining approval from Property Manager.

Utilize e-mail and other communication necessary to effectively communicate information to all occupants of the property.  Ensure all emails have been responded to within 24 hours. 

Prepare move-out reconciliation form for Property Manager’s approval to remove vacating tenants from computer system.

Administer the myCOI program, ensuring 80% compliance.

Work with security to maintain the security access system, if applicable, issue security/access cards per tenant authorizations. Communicate concerns of security to Property Manager.

Maintain tenant roster and emergency contact information.

File all information and written correspondences in the appropriate tenant, vendor and construction files weekly, no later than end of day on Friday.


Code all invoices and enter into Nexus daily.  Utilities should be paid immediately.

Create and track all contracts for the property, as it relates to capital projects, service agreements, etc.

Create and maintain purchase order system for the property for both management and engineering staff.

Assist in the preparation and dissemination of the monthly construction draw funding process.

Calculate charges for tenant billable work orders and tenant electricity charges.

Ensure tenant billing accuracy; create and maintain manual tenant adjustment billings


Maintain inventory of invoices, payroll records, coding and approval stages, purchase orders, stationery and office supplies, forms, etc.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.         One to two years related experience or equivalent combination of education and experience.

2.         Ability to use Microsoft Word, Excel, e-mail, and the internet to supervisor’s expectations. Ability to learn new software as required.

3.         Excellent verbal, communication and organizational skills.

4.         Ability to produce an accurate work product.

Financial aptitude.

Detailed oriented. Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.         While performing the duties of this job, the employee is regularly required to sit and use hands and fingers to handle or feel objects and operate office equipment. The employee is frequently required to talk, hear, stand, walk and reach with hands and arms. The employee may occasionally lift and/or move up to 10 pounds.


JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com