Sr Manager, Occupancy and Move Management in Parsippany-Troy Hills, NJ at JLL

Date Posted: 11/9/2018

Job Snapshot

Job Description

Position Title

Senior Manager Move Management / Occupancy Planning / CAFM Administrator

Job Description

Works with MAC, OP and CAFM teams, serving primarily as CAD/CAFM Administrator. System Support role is responsible for delivering Computer Aided Facility Maintenance (CAFM) Implementation and Project services within the OP Projects line of business. The activities of the business also serve to support on-account OP team’s mission by providing variable or project based CAFM services that ensure superior implementation of the OP product. This position is accountable for the ongoing maintenance of the CAFM platform.
The role requires this individual to bring proven expert technical skills and management experience to the practice as well as best practices and innovation to our clients while managing projects.

  • Lead transition kick-off discussion with clients/internal team for CAFM Technology Implementations;
  • Define scope, schedule, and budget within the established CAFM Implementation Project Charter;
  • Manage resources & deliverables (both internal/external) to ensure alignment with Project Charter;
  • Collect existing data and provide templates for mapping;
  • Responsible for overall project communications plan within JLL and client;
  • Identify, document and communicate enhancement requests and concepts to the team for review and consideration;
  • Assist in managing monthly billing process by reporting on all tasks completed and the associated cost for each task;
  • Responsible for project close-out and project profitability.


  • Supports the OP Account team by maintaining and administering the CAFM database, ensuring utilization of tool conforms to OP standards, maintaining common data elements, completing bulk data updates and ensuring reports and themes are planned and maintained appropriately.  Specifically, the responsibilities include:
  • Act as a single point of contact to the OP Account team and coordinate OP Projects resources for all database, drawing and application related support;
  • Manages all administration forms and corresponding data elements including space categories, space types, organizational hierarchy, planning periods and application lookup lists;
  • Ensure OP drawing and data standards are followed and documents any account specific deviations from the standards;
  • Act as subject matter expert for the OP Account team for CAD/CAFM related requests, providing options on how best to facilitate client request through the CAFM system that would not jeopardize industry standards or data integrity; 
  • Update employee table with new adds / deletes, employee attributes (organization, phone number, etc.) and organization hierarchy as needed or on a periodic basis from external data sources when a direct integration with these data sources has not been implemented;
  • Import project move lists in support of the move coordination team;
  • Manage user access (if required) for all modules of the Account’s CAFM System;
  • Accommodate ad-hoc requests for queries from CAFM database;
  • Define and develop scope definition and testing of new client and non-client specific enhancements;
  • Identify, document and communicate enhancement requests and concepts to the team for review and consideration;
  • Provide properly formatted data for internal data mining and benchmarking initiatives;
  • Report issues and concerns related to the overall use, functionality and performance of the CAFM system to the client;
  • Lead and serve as the primary in-house trainer of CAFM systems and all supporting applications for both client users and the OP Account team;
  • Leads periodic user group meetings for OVSM, FMS, and/or other CAFM Systems and supporting applications;
  • Regularly reports back to OP Account Manager regarding CAFM related issues and concerns;
  • Assist in managing monthly billing process by reporting on all tasks completed and the associated cost for each task


  • Provide a resource to travel to assist with file loads to FMS/CAFM
  • Provide project management support for the implementation of new clients
  • Assisting implementation of FMS enhancements


  • Provide monthly reporting for billing purposes
  • Manage overall relationship between CAFM team and accounts
  • Responsible for employee management


  • Degree in Engineering or Architecture
  • 5 years of CAFM Technical and Project-Related experience in a Corporate Real Estate environment.  Strong understanding of occupancy planning, architectural design, preferred
  • Experienced in managing multiple CAFM Implementations and Projects simultaneously and remotely.
  • Understanding of and experience in implementing data quality assurance and continuous improvement programs.


  • Excellent understanding of CAD/CAFM systems and experienced in using its data to deliver projects, preferred.
  • Strong written and verbal skills
  • Ability to communicate ideas in a concise and summarized manner without personal bias.
  • Outstanding interpersonal and relationship building skills.
  • Program management skills coupled with the ability to profitably execute and deliver.
  • Must have a strong understanding of the Occupancy Planning discipline.
  • Ability to self-govern and make sound decisions.
  • Ability to facilitate conflict resolution - internally and externally.
  • Ability to develop relationships that can lead to long term assignments.
  • Strong ability to collaborate with others.
  • A strong working knowledge of AutoCAD.
  • A strong working knowledge and experience in CAFM system management and administration, FM Systems preferred.
  • Solid understanding of relational databases, experience with SQL querying preferred.
  • Excellent MS skills inducing: Power Point, Excel, Access, Word.


  • Work is to be performed in a remote office environment with periodic visits to potential and current client sites
  • Ability to work and coordinate a remote team is critical.


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