Sr. Maintenance Manager in Stockton, CA at JLL

Date Posted: 4/11/2018

Job Snapshot

Job Description

Maintenance Manager, SR. Manager

Join a rapidly growing team at JLL by helping us grow our Client’s US portfolio. This ground floor expansion provides an opportunity for team members to apply building engineering skills in new ways. As part of a new line of business for our Client, we are developing means and methods by which facilities, systems and assets are managed throughout their lifecycle. This explosive new business will create near term challenges and long term career choices. 


This position is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by the Key Performance Indicators at all assigned facilities within a facility or geographic area.  Additionally, the expected levels of service delivery must be achieved at the lowest possible cost, minimally within the prescribed budget for each facility. 

Reports to:     Regional Facility Manager

Supervises:     AFMs, CMMS Admin, Controls Specialists, Technicians 

Main Roles and Responsibilities:

Establish strategy Maand direction for site operations consistent with the client goals and align team accordingly.

Coordinate the operational aspects of the properties in a manner which protects, maintains and improves the value of the client's assets.

Inspect properties four times per year or as needed to determine condition and extent of service required.

Develop and manage annual operating expense budgets; Provide written variance analysis and forecast to client;

Develop property specific multi-year capital improvement project plans; Manage the process to complete the projects.

Manage third-party contractors/vendors engaged in operating and maintaining properties. Team with Contract Manager to bid and contract for scheduled and operational maintenance and project services.

Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is high efficient and effective.

 Client Relationship Management;

 Primary interface with client representatives.  Collaborate to determine client expectations.  Ensures delivery of committed services and overall satisfaction with JLL performance.  Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery. 

Employee Management;

Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.

Work with Sr. Regional Facility Manager and Account Director to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality of service delivery and further the client partnership.

Foster a collaborative teamwork environment.  Promote energy and enthusiasm.  Maximize productivity.  Motivate employees with recognition and career growth opportunities.

Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible. Ensure facility compliance with use of the new tools.

Complete all performance reviews, both mid-year and year-end, on a timely basis.  Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans. 

 Work with HR to ensure proper performance management steps are taken.

Work with the Account Director to source employee career growth and development opportunities within or outside of the account.  Understand employee career growth aspirations to enable matching of firm needs with employee abilities.

Service Delivery;

Leads the facility organization to perform in accordance with the Service Level Agreements, achieve the Key Performance Indicators and score favorably on the client satisfaction surveys.

Administer contract services including all related facilities operations related to Material Handling Equipment (MHE), Controls, Powered Industrial Trucks (PIT) and associated equipment.

Optimize service call responsiveness 24/7 by establishing escalation protocols, third party supplier depth and work sharing with various department factions.

Ensures reliability of MHE, Controls and PIT supporting operations by completing preventive maintenance and reactive work orders in a timely and accurate manner.

Ensure properties in the regional portfolio pass the JLL management, operations and financial audits. 

Financial Management;

Develop and maintain operating budgets for all sites, meeting targets as defined in KPIs. Meet facility specific cost savings targets to contribute to the account achieving significant savings in year one and two of outsourced operations.

Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.

Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.


  • Undergraduate or masters degree in business administration, engineering technology or related field preferred.
  • Minimum 8-10 years direct supervision of multi-building operations required.
  • Experience in managing MHE, Controls and PIT operations.
  • Demonstrated experience in managing 7X24 operations or multi-site locations.
  • Superior client relationship management skills.
  • Demonstrated negotiation skills.
  • Ability to plan and manage within budget and time constraints.
  • Strategic thinker with strong implementation orientation.
  • Basic understanding of commercial leases, contract documents and routine accounting methods.
  • Familiarity with and understanding of building systems.
  • Ability to multitask and work without direct supervision.
  • Excellent prioritization and conflict resolution.
  • Proficient in MS Office, and possess strong written, verbal and people skills.
  • Strong organizational skills and collaborative management style needed.


JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at  

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at


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