Service Center Rep in Richmond, VA at JLL

Date Posted: 6/14/2018

Job Snapshot

  • Employee Type:
  • Location:
    Richmond, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Summary
Provide excellent customer service while receiving incoming calls, email and web requests from a variety of geographically dispersed facilities.

Key Elements and Essential Tasks
§ Research required information using available resources
§ Identify and escalate priority issues
§ Identify areas of opportunity and utilize skill/knowledge to suggest improvements 
§ Route calls to appropriate resources
§ Complete all assigned call backs
§ Monitor telephone queue time data to maximize productivity. 
§ Provide accurate, timely client work orders which result in highly satisfied customers 
§ Adhere to business unit specified client driven standards.
§ Complete data entry using multiple work request applications
§ Maintain individual productivity statistics/performance metrics.
Knowledge, Skills and Abilities 

  • HS diploma or equivalent
  • 1 year in a customer service environment, call center preferred
  • Proficient in Word, Excel and other Microsoft Office Suite programs
  • Strong organizational and management skills
  • Ability to multi-task and work both in a team and independently
  • Ability to function effectively in a dynamic work environment
  • Excellent interpersonal skills; strong emphasis on customer service
  • Excellent business writing and verbal communications
  • Strong analytical ability
  • Detail oriented

JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at  

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at