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Senior Occupancy Planner in Toronto at JLL

Date Posted: 12/8/2018

Job Snapshot

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Job Description

Join the JLL team of 350 Occupancy Planning professionals engaged in optimizing space use, creating occupancy solutions, and achieving cost savings for 65+ clients and 400 million SF of real estate worldwide.

The Senior Occupancy Planner is responsible for partnership with end users to develop innovative workplace solutions, consistent delivery of space and planning services, and occupancy data management/reporting within the framework of the client’s workplace programs and strategy.  The Senior Occupancy Planner will operate within our client’s fast paced, forward thinking culture applying expertise in occupancy scenarios and collaborative workplace practices to recommend multiple solution options for complex occupancy problems.  This position will be located in Toronto, Canada and reports to the Regional Space Planning Lead.  

Essential Duties and Responsibilities

  • Partner to build relationships with internal clients of various levels including business executives to understand, assess and deliver workplace and occupancy solutions
  • Identify, recommend and implement ways to drive optimal utilization of the facilities and space
  • Engage and coordinate plans with cross-functional teams on behalf of the client
  • Responsible for interpreting the client’s stated business requirements into project scope, and developing the planning and programming schedule, using strong interviewing and listening skills
  • Respond to rapidly changing business needs with flexibility and commitment to creating solutions for dynamic requirements and scope
  • Develop stacking plans, allocation plans, adjacency diagrams, test fits, migration plans and move sequencing for planning projects, for existing and new properties, and properties targeted for right-sizing or decommissioning
  • Capture and prepare space programming requirements and matrices
  • Apply a working knowledge of office design principles and trends such as agile, mobile or collaborative workplace
  • Use creative and analytical thinking to generate multiple solution options for complex occupancy problems, such as M&A, rapid growth, consolidations, or economic disrupters
  • Reconcile “bottom-up” and “top-down” headcount projections to forecast demand for space over one to three years
  • Develop a business case for real estate actions based on business requirements, client programs/initiatives, time constraints, lease options, current supply of space and projected demand for space
  • Aggregate and interpret data from multiple sources, translate analysis into actionable information for client decision making, presented in MS PowerPoint
  • Utilizing a CAFM/IWMS database, manage allocations and maintain data accuracy, and perform quarterly data and drawing audits
  • Perform physical space audits/walkthroughs as required
  • Efficiently manage conference room restriction program for multiple sites
  • Report on building data, organizational data, and occupancy metrics at the campus, metro, or regional level using MS Excel
  • Measure, monitor and report cost saving and value added contributions
  • Domestic and US travel is required

Required Knowledge, Skills and Abilities

  • 5 to 7 years work experience in occupancy or space planning at a strategic level; interior office planning; or move/project management in a corporate real estate setting as a vendor or end user
  • Excellent written and verbal communication skills; able to tactfully deliver difficult messages, and tailor information to the audience
  • Advanced proficiency in MS Office (Excel, PowerPoint, and Word) and Adobe Acrobat, with the capability to master client specific programs
  • Ability to consolidate data and floor plans into MS PowerPoint for presentations to client and lines of business
  • Proficient in AutoCAD for test fit option development, and use of hatching.  Intermediate to advanced proficiency preferred.
  • Proficient in CAFM/IWMS database (i.e. FMS, Manhattan, Tririga, Archibus, or similar).  Intermediate to advanced proficiency preferred.
  • Proficient in web-based file sharing applications
  • Self-motivated, able to work independently and within a team to build relationships and interact effectively with business partners
  • Strong oral and written communication skills.
    • Comfortable with frequent or rapid change; flexibility to adapt to shifting priorities
    • Ability to effectively manage time, organize and prioritize deliverables and workload
    • Demonstrated consistency in values, principles and work ethic
    • Understanding of and commitment to client service
  • A desire to work within a diverse, collaborative, and driven professional environment


Bachelor’s Degree in Management, Architecture, Design, Real Estate, Construction or a related field

JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at  

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