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Senior Facilities Manager in San Francisco, CA at JLL

Date Posted: 3/9/2019

Job Snapshot

Job Description

At JLL we are always looking for great talent in this area. The job description listed below is for a position we expect to recruit for in the near future, and is not a current need. If you are a fit for this position, we will contact you as soon as we begin actively recruiting for it.

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals.

And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

What this job involves:
Service Delivery

  • Manage the delivery of facilities services to the assigned portfolio in accordance with all agreed policies, procedures and contract scope.
  • Act as a primary point of escalations for the local client across the assigned region.
  • Ensure vendors meet service delivery standards, document and managing scope changes and instances of poor performance.
  • Adhere to preventative maintenance to ensure reliability of systems while driving consistency across the portfolio.
  • Develop and implement innovative programs and processes that reduce short and long term operating costs and increase productivity.
  • Ensure compliance with all health, safety, environment and risk management policies and procedures.
  • Support account wide initiatives such as compliance reviews, audits, training programs and other initiatives as appropriate, through driving implementation at a regional portfolio level.
  • Drive initiatives such as benchmarking, best practices and continuous improvement.
  • Be accountable for the delivery of moves, adds, and changes as well as support associated client-projects of FF&E procurement and capital projects.
  • Support the execution of small construction projects <100K as required and act as the area point of escalation.
  • Engage internally with other teams which may include fitness, food services, massage, transportation, security and network operations, among others.
  • Support other account or JLL SMEs to bring value to the client and facilitate engagement.
  • Deliver portfolio management reports as required under the agreement with the client and as requested.

Client Relationships

  • Proactively develop and manage client relationships, ensuring that expected service levels are achieved.
  • Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
  • Deliver an exceptional quality of service to the client, as reflected by client feedback.
  • Finance Management / Cost Control / Profitability
  • Develop and manage Facility operating budgets for the assigned portfolio, proactively track variances and manage within target of agreed budgets, identifying efficiencies and savings where possible.
  • Achieve cost savings through maximizing utilization of suppliers, preferred vendors/contractors and identify additional efficiency opportunities, consistent with client goals.
  • Prepare current financial year budget spend reports (actual vs. budget, variance etc.), analyze expenditure and demonstrate value or alternative efficiency initiatives (cost savings or increased account profitability).
  • Manage the annual budgeting and quarterly forecasting processes for your portfolio.
  • Manage payments to vendors where applicable, using available systems, complying with all relevant policies and procedures.
  • Develop, support and represent facilities as a SME in the planning the client’s annual capital plan for each building, interfacing closely with the client representative.
  • Ensure compliance within delegated financial and contractual authorities.

Leadership/Staff Management

  • Lead recruitment efforts, manage, develop and supervise a professional friendly, creative, energetic, and detail oriented team in the delivery of extraordinary events
  • Participate in the individual performance management program and personal development planning for members of the team
  • Mentor, train and support people managers to actively support an environment of teamwork, co-operation, performance excellence and personal success across the portfolio.
  • Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/s
  • Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence

Sound like you? To apply you need to possess:

  • Bachelor’s degree or equivalent
  • Relevant designation LEED, CFM, FMA is preferred
  • 5+ years facility management experience with demonstrated ability to exercise proper judgment
  • Proficiency in a range of information technology tools and platforms.
  • Strong interpersonal skills and problem solving ability
  • Excellent verbal/written communication and presentation skills
  • Proven record of providing excellent internal and external customer service

What you can expect from us: You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today!

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JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at  

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