Relocation Project Manager in Mountain View, CA at JLL

Date Posted: 10/13/2018

Job Snapshot

Job Description

Project Administration and Reporting:

  • Review, revise, reconcile and verify invoices within the time frame specified by accounting
  • Prepare/update project status reports, process purchase orders and invoices, update tracking reports and maintain files for due diligence and financials
  • Assure completeness of all JLL internal and client project administrative close-out activities

Move/Project Management:

  • Manage all relocation activities on account or for specific projects; incorporating and creating  “best practices” as possible
  • Ensure all relocation activities are performed in a manner consistent with documented processes and in accordance with the client’s and JLL's policies and procedures
  • Ensure operations manual is in place and updated (on account)
  • Provide a single point of contact for all relocation project activities for client, regularly update client with updates to scope, schedule, and budget as necessary
  • Facilitate and document project meetings with internal staff and key stakeholders to ensure responsibilities are communicated and understood by all concerned
  • Participate in planning meetings hosted by the client, Occupancy Planning and  other key stakeholders
  • Develop and implement relocation project plan and budget through collaboration with the facility manager, project manager and construction manager; as required Procure and manage move labor, including vendor/contractor RFP, bidding process, evaluate proposals and recommend selection of vendor/contractor
  • Manage supporting suppliers (technology, telephony, furniture, etc.)
  • Perform data input into the CAFM system to maintain occupancy information
  • Develop and deliver required project specific reporting, and BI surveys
  • Coordinate schedule, budget and scope as necessary with various service providers (IT, VTS, Construction and Associate Relocations and Furniture Installation contractor, etc.)
  • Determine the pricing for any non-baseline work requested (i.e. construction-related needs, furniture reconfigurations, people relocations that exceed baseline parameters, etc.)
  • Provide move signage, general move directions, and be present on campus or at the move site, available to answer questions, organize move orientations, and resolve post-move issues

Client Communication and Management:

  • Responsible for developing and implementing the detailed communication plan with client
  • Exhibit strong verbal communication skills at all levels of the client organization and across the extended project team
  • Meet or exceed client expectations by focusing on client goals and objectives and by holding the project team accountable while staying within scope, schedule, and budget
  • Identify and resolve critical client issues, or inform Team Lead/RMD when intervention is needed
  • Understand and adopt behaviors of the client culture; supervise JLL project team in following the same behavior
  • Keep client informed of project activities and seek client's cooperation and approval for implementation of any changes to the project plan

People Management, Leadership, and Teamwork:

  • Provide career guidance and development for employees, including mentor recommendations, career development
  • Participate in peer review discussions (end of year reviews and possible merit discussions)

Talent Management:

  • Contribute to the "skill" development of other team members; motivate the team by demonstrating how their contributions effect project outcome
  • Participate in new employee orientation and training, including setting up hiring "buddy" and setting up shadowing opportunities

Business Development:

  • Directly responsible for enhancing team revenues through the maintenance and expansion of existing client relationships and by developing new relationships and maintaining existing client relationships
  • Functions as a subject matter expert for a specific product or service
  • Able to communicate all available products and service offerings of JLL.  Contributes to the development of new product and service delivery ideas for the business unit
  • Understand RFP/RFQ documents, contract and proposal terminology
  • Estimate proposal pricing as it relates to man hour assignments per specific project sub-task or price whole project depending on size

Growth of Company

  • Participate in industry, networking, and educational events; with confidence, represent JLL's core business


  • Any and all other duties and tasks assigned
  • Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice

Skills and Knowledge

  • Proficient in FM:Systems move management module  and/or facilities management system
  • Strong Microsoft Excel skills
  • Strong Microsoft Projects skills
  • Ability to utilize the Microsoft Office suite of technologies

Other Abilities

  • Has successfully managed relocation of over 1000 employees
  • Background in project management, construction management, architecture or project strategy planning is desirable
  • Organizational skills with the ability to identify and manage priorities
  • Excellent written and verbal communication skills
  • Detail oriented
  • Flexibility with work hours and travel as needed
  • Ability to multi-task and work both in a team and independently
  • Strong working knowledge of architectural drawings and furniture and space planning concepts
  • Highly organized with strong analytical skills
  • Strong interpersonal skills with an ability to interact with executive level external and internal clients
  • Highly organized with strong analytical skills
  • Ability to manage all aspects of move management projects effectively and efficiently including, but not limited to Budgeting, Scheduling and Change orders
  • Previous experience effectively supervising, training, mentoring and evaluating several Relocation Managers at various levels within the organization/team
  • Capacity to deal with ambiguity and address complex problems

Physical Work Requirements and Work Conditions

  • Position may work primarily at client site or project location with potential daily client and contractor interaction
  • Face to face and/or remote daily interpersonal interaction is usually required in order to perform the job
  • Travel as needed and may range from 0-4 nights per week

Project Management Size and Responsibility

  • Large Project, Single or Multiple Function

Preferred Education

  • Bachelor Degree from an accredited institution, preferred in Accounting, Business, Architecture, Engineering, Interior Design, or Construction Management strongly preferred.

Recommended Experience

  • 4 - 6 years of facility, project or construction related experience in a Corporate Real Estate environment
  • Background in project management, construction management, architecture or project strategy planning is desired
  • Minimum 2 years as Relocation Manager or related experience.

Recommended Certifications/Licenses

  • PMP, CFM, NCIDQ, LEED, OSHA 10 (Required)

JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at  

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at