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Receptionist in Durham, NC at JLL

Date Posted: 4/7/2019

Job Snapshot

Job Description

The Guest Services / Receptionist will provide a welcoming approach to all client employees and visitors while efficiently managing reception areas to accommodate employee and guest needs.  The role is client facing and the Guest Services / Receptionist will provide friendly, knowledgeable and courteous first impressions to guests and visitors while anticipating needs. 

Various duties to include: verifying identity, checking in and out any visitors and referring / escorting visitors to reception or meeting areas.  The receptionist will be responsible for answering incoming calls, directing calls, as well as general office support with a variety of clerical tasks.  Reports to the XX Manager.

Essential Duties and Responsibilities

  • Greet / host / provide support for guests, visitors and employees
  • Answer in-coming calls
  • Answers telephones and directs the caller to the appropriate employee. Will transfer a caller to an associate’s voice mailbox when the associate is unavailable
  • Point of contact for packages/deliveries
  • Prepares packages and creates shipment labels
  • Update phone lists
  • Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
  • Organizes and maintains reception / front desk areas
  • Housekeeping Duties (i.e.: pick up and display newspapers, umbrellas, coffee machine maintenance, etc.)
  • Maintain conference rooms for cleanliness / reserve conference rooms, including ordering and/or setup
  • Resolve problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms
  • Assists with the coordination and scheduling of office/building maintenance activities
  • Works collaboratively within the facility management team
  • Anticipates and responds to Client’s needs and concerns
  • Identifies potential risks and escalate, to ensure no incident or disruption to the Client’s operations
  • Additional job duties, as requested

Supervisory Responsibilities
This job has no supervisory responsibilities. 

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Must have reliable mode of transportation.

Education and/or Experience
High school diploma or general education degree (GED); or at least two years related experience and/or training; or equivalent combination of education and experience.   Hospitality industry experience preferred.

Language Skills
Ability to read and write comprehend simple instructions, short correspondence, and memos. 

Speaks clearly & articulately with active listening skills.

Microsoft Office and Other Simple Computer Programs

Ability to use Word, Outlook and Excel to prepare documents and communicate with others.  Able to use calendar / scheduling feature in Outlook and able to use a phone / switchboard.

Customer Service

Excellent customer service and relationship building skills

Interpersonal Skills

Strong organizational skills; able to manage multiple priorities.

Works well with others with strong interpersonal skills.

Flexible & adaptable; able to work independently and in a team environment.

Problem Solving

Able to identify and solve problems and react accordingly to a variety of work situations.

Makes sound decisions under time pressures.

Physical Demands
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work Environment
The job must be performed at the Durham, NC location.

Work Hours

8:00-5:00 Monday – Friday

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