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Quality Director in Irvine, CA at JLL

Date Posted: 1/12/2019

Job Snapshot

  • Employee Type:
  • Location:
    Irvine, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The Quality Director is responsible for oversite and establishing quality processes and policies to ensure that the company is providing quality controlled and reviewed for client deliverables and is also responsible for implementing these processes throughout the company. The Quality Director is responsible for bringing any quality issues to the attention of senior management team as soon as they are identified.

Reporting to Account Lead and serving as a member of the Leadership Management Team, this position's primary responsibility is ensuring organizational effectiveness by providing leadership for the organization's business for Compliance.  Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices.  This position will also interact with the Client’s Team as a representative of the company.

Responsibilities of the Quality Director include, but are not limited to, the following:

The Quality Director serves as a representative of the company and is expected to act on the company’s behalf with complete integrity and with the company’s and customers’ best interests in mind at all times. The Quality Director will be responsible for managing the organizations compliance, training, vendor performance, developing administrative budgets in collaboration with senior management, and other tasks as assigned.

Organizational Effectiveness

  • Increase the effectiveness and efficiency of Support Services through improvements to each function (People & Culture, Quality and Safety) as well as coordination and communication between functions.
  • Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.


  • Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Manage and increase the effectiveness and efficiency of Support Services (People & Culture, Quality and Safety), through improvements to each function as well as coordination and communication between support and business functions.
  • Play a significant role in long-term planning, including an initiative geared toward operational excellence.
  • Oversee overall quality management, planning, systems and controls.
  • Oversees management of quality budget in coordination with the Account Lead.
  • Primary client interface around quality issues
  • Develop company Quality policies and procedures; gain sign-off on these from senior management; train employees in implementing all QA standards; ensure all employees are following guidelines for QA
  • Oversee and maintain the quality manual and quality management system
  • Oversee quality business process procedure development
  • Work with outside third-party consultants as needed for implementing company quality procedures.
  • Serve as primary liaison on Life Science Counsel in addressing regulatory issues, quality coordination, and company quality requirements for delivery


  • At least 5 years’ experience in Quality or Operations Management required
  • BS Degree (Engineering or Quality Discipline Desired)/ Master's Degree beneficial, or equivalent experience
  • Concurrent with 12 years industry experience either in the corporate environment, third party service provider or as a consultant
  • Combination of 5 years in Pharmaceutical / Biotech / GMP’s / QA / QC / Compliance environments
  • Excellent computer skills and proficient in excel, word, outlook, power point and access
  • Excellent communication skills both verbal, written and superior presentation skills
  • Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
  • Excellent interpersonal skills and a collaborative management style.
  • A demonstrated commitment to high professional ethical standards and a diverse workplace
  • Excels at operating in a fast pace, community environment
  • Excellent people manager, open to direction and collaborative work style and commitment to get the job done
  • Ability to challenge and debate issues of importance to the organization
  • Ability to look at situations from several points of view
  • Persuasive with details and facts
  • Delegate responsibilities effectively
  • High comfort level working in a diverse environment
  • Experience leading/managing a large, complex and geographically-dispersed team.
  • Technically proficient in operations of Quality Management Systems and Asset Management Systems

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