Occupancy Planning Director in Charlotte, NC at JLL

Date Posted: 7/12/2018

Job Snapshot

Job Description

Currently, we are seeking a Director, Occupancy Planning to join our team.

Job Summary

The core responsibilities of this position is to act as the regional manager to ensure dedicated Occupancy Planning teams are performing services according to contractual agreements, drive integration with other JLL service lines on account, act as a point of escalation for issues and promote JLL services that support the client.  This position reports directly to the Regional Account Director and will have direct reports.  This position is responsible for account wide initiatives to promote Occupancy Planning services across JLL and engage in special projects in partnership with the Center of Excellence team. 

Position’s Goal

To provide a national/regional perspective on Client’s occupancy planning organization, and serve as a single point of contact for quality control in terms of consistency in planning processes, procedures and protocols, as well as consistency in delivery of the workplace.  Ensure a forward looking approach to the management of work efforts, ensuring the Occupancy Planning team are embedded in the early phase development of work strategy

Deliverable Role / Responsibilities

From a national/regional perspective, manages corporate-wide planning standards, company image control, and special, ad-hoc planning analyses.  Also serves as manager to the regional team of approx. 11occupancy planners.  Specifically, the responsibilities include:

  • Provides a single point of contact for regional occupancy planning account issues, as well as a platform to escalate geography-specific planning issues;
  • Lead meetings with Market Planning and Project management to identify forward looking occupancy needs and ensure projects are being planned to optimize occupancy experience for the end users
  • Participates in planning meetings hosted by the client’s Planning Director/point of contact;
  • Understand Client Portfolio and Drive High Level Strategies across the Portfolio;
  • Manage Staffing Levels to ensure appropriate staffing
  • Ensures national consistency in delivery of services, by providing training and review of all deliverables;
  • Ensures that Jones Lang LaSalle’s continually evolving “best practices” are incorporated into the work product of the entire team;
  • Provide thought leadership for the team

Management Role / Skills

In addition to providing the information listed above, the management responsibilities of this role include:

  • Ability to communicate complex ideas in a concise and summarized manner without personal bias.
  • A working knowledge of leasing, facilities, operations, design, construction and technology (infrastructure).
  • Outstanding interpersonal and relationship building skills
  • Understanding of and experience in implementing quality assurance and continuous improvement programs.
  • Excellent analytical skills – both financial and planning
  • Experienced in a wide variety of real estate projects, including expansion, consolidation, restack, process development, space audits and opportunity assessment
  • Working understanding of CAFM and IWMS systems and experienced in using its data to deliver projects
  • Experienced in managing multiple projects simultaneously and remotely
  • Proven team management and motivational skills
  • Must have a deep understanding of Occupancy Planning discipline
  • Excellent MS skills inducing: Power Point, Excel, Access, Word
  • Public speaking acumen and the ability to engage large groups
  • Critical thinking that drives change and advances the practice
  • Able to self-govern and make sound decisions
  • Can facilitate conflict resolution - internally and externally

Activities / Deliverables

  • Assists in Issuing the Quarterly Report
  • Planning/Project Presentations to Client
  • Lead Account Specific Occupancy Planning Meetings
  • Special, ad-hoc assignment reports;
  • Training manuals, report format guidelines, and other job-related procedures;
  • “Best Practices” updates to account occupancy planning team


To ensure accurate reporting of information, and foster critical relationships between various individuals and organizations, communication channels will exist with:

  • Account real estate senior management;
  • All planning staff, but especially planners; and
  • Jones Lang LaSalle Occupancy Planning Center of Excellence Team
  • Jones Lang LaSalle Regional Account Director and Leadership Team
  • Collaborate with Planning, Project Management, Facility Management and Transactions on all Site Rationalization Efforts

Education / Yrs of Experience

BS or BA plus 15+ years related activity in a Corporate Real Estate environment.  Background in Occupancy Planning, Architecture & Design, Real Estate Project Management, desirable.  MBA preferred.

JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com