Manager, Occupancy Planning in West Point, PA at JLL

Date Posted: 6/10/2018

Job Snapshot

Job Description

West Point, PA – OP Manager


  • Work with OP Lead to define OP Playbook
  • Work with OP Lead to track OP resources, refine OP processes, and create targets for service delivery time and quality
  • Implement standardized OP practices for all OP staff (NJ/PA)
  • Assist strategic planning efforts with space strategies, what if scenarios, high level sequencing, supply and demand modeling.
  • Translate departmental headcount forecasts into reservations of specific spaces and sites
  • Periodically review and update space reserved for forecasted growth
  • Analyze, monitor and report actual and projected capacity and occupancy
  • Identify areas of compression and opportunities for better utilization of real estate
  • Coordinate and prioritize activities competing for limited resources.
  • Manage performance management process for direct reports.
  • Evaluate staff skill sets, and draft and implement individual development plans for direct reports
  • Coordinate with MAC Team to oversee consistent move execution and sequencing for weekly and project moves
  • Accept completed projects to satisfaction of requirements of scope, schedule and cost
  • Ensure that changes are properly documented and the facilities management system updated
  • Understand and be able to back up all aspects of the move management process when necessary
  • Manage the supply, capacity and demand in space portfolio for an assigned region.
  • Develop stacking diagrams by geographic location, by building and by floor
  • Analyze, monitor and report actual and projected capacity and occupancy
  • Identify areas of compression and opportunities for better utilization of real estate
  • Educate occupants on, and enforce application of, space policies/standards and procedures
  • Promote/implement the workplace mobility programs


  • Supervise assigned staff in successful and consistent completion of space and move planning activities:
  • Move requests and responses
  • Auditing of spaces
  • Requests for facility/furniture modifications
  • Collaborate with project engineer to develop budget cost estimates, and to obtain funding approval
  • Translate departmental headcount information into specific occupancy plan
  • Plan move sequences required to deliver requested results
  • Schedule moves into prepared spaces
  • Oversee execution of move sequences by move management team
  • Communications with clients
  • Maintain accuracy of database of space inventory (type and size)
  • Maintain accuracy of database of space utilization (occupants and support)
  • Conduct periodic physical audits of space and occupancy
  • Review and approve data updates suggested by field audits


  • Possess a BA/BS degree in Interior Design, Architecture, Real Estate, Construction Management or
  • Engineering.
  • An advanced degree and supervisory experience is a plus.
  • Five to seven years of relevant and successful experience in space planning, project management, or move management in a corporate environment.


  • Possess broad knowledge of space planning and interior design principles, and working knowledge of facility & furniture systems, architectural methods and codes, and industry standards and procedures.
  • Excellent computer skills, including fluency in all MS Office suite applications, and the ability to quickly learn and effectively utilize various facility management (CAFM) software tools.
  • Demonstrate strong innovation, collaboration, organization, communications, influencing and analytical skills.

Easily manage multiple assignments simultaneously, and exhibit a strong customer service orientation.

JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

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