Manager, Facilities in New Bedford, MA at JLL

Date Posted: 11/9/2018

Job Snapshot

Job Description

Job Description Summary
The Facilities Manager will be the single point of contact responsible for facilities management, assisting the Regional Manager and the Corporate Real Estate team with the delivery of quality facility management services. This role will coordinate and manage tenant requirements and service delivery to ensure satisfaction.

Essential Functions:

In consultation and collaboration with Senior Management, oversee the operation, staffing, performance and development of the Integrated Facility Management service delivery.
Ensure client satisfaction with client Management by providing a seamless interface into client real estate organization; demonstrate leadership, responsiveness and creativity
Oversee the development and management of the capital and expense budgets
Support the Senior Facility Manager in the implementation of short and long-term projects for the client project
Develop and implement the annual management plan; accomplish key performance indicators as identified by client
Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client
Ensure compliance with Jones Lang LaSalle minimum audit standards
Share best practices with the assigned owner of best practices for Jones Lang LaSalle  Facilities Management
Oversee the development and manage the annual operating budgets for each building in your territory
Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis
Assist with the development and implement the annual management plan for the buildings within the area
Help to develop and approve the annual capital plan for each building, interfacing closely with the client representative
Develop and implement innovative programs, processes and producers that reduce short and long term operating costs and increase productivity.  Work closely with the Area Manager, and the client
Coordinate discussions with each vendor or supplier regarding goal setting, performance criteria, and performance review
Manage the negotiations of new and the maintenance of existing contracts
Provide the lead role to monitor customer satisfaction and increase it
Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes writing contract, obtaining necessary vendor set up forms and reviewing certificate of insurance for compliance.
Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.
Required Knowledge, Skills and Abilities

Strong organizational and management skills
Strong interpersonal and supervisory skills
Experience in matrix management organization desirable
Strong presentation skills
Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful
Excellent verbal and written communication skills
Computer proficiency
Minimum Required Education:

Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis; MBA desirable
Minimum of 8 years of facilities or property management experience required either in the corporate environment, third party service provider or as a consultant

Retail Facility Management would be desired

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