Manager, Facilities in Charlotte, NC at JLL

Date Posted: 4/12/2018

Job Snapshot

Job Description


Provide outstanding client service by assisting the Senior Facility Manager in the management, monitoring and control of a commercial building or portfolio of buildings, with a focus on building operations, service contracts and financial management.


Client Relationships

  • Proactively develop and manage client relationships ensuring that expected service levels are achieved.
  • Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.
  • Deliver an exceptional quality of service to the client, as reflected by client feedback.

Service Delivery

  • Manage the site in accordance with all agreed policies, procedures and contract scope.
  • Identify opportunities for improved operation to drive efficiencies (process and cost) and make recommendations to the Senior Facility Manager for consideration.
  • Assist with site responsibilities for mechanical, electrical, plumbing, carpentry, critical systems, HVAC, generator and others defined within the portfolio of respective sites.
  • Support the implementation of innovative programs and processes that reduce short and long term operating costs and increase productivity.
  • Ensure compliance with all Health and Safety, Environment and Risk Management policies and procedures that relate to the site/s.
  • Develop and manage annual operating and capital expense.
  • Ensure all site management and operations practices are in compliance with company and client standards
  • Perform monthly reporting, forecasting and asset management on all sites
  • Develop multiyear capital improvement projects plans and manage the process to complete the capital projects
  • Monitor performance per scopes of work and contractual agreements
  • Assist in managing Vendors, ensuring services are delivered in accordance with the contract and to agreed standards.  Document and escalate instances of poor performance.
  • Maintain and update Standard Operating Procedures (SOPs) and emergency response documentation for the site as required.
  • Update and maintain accurate records and official documentation for the site/s.
  • Deliver portfolio management reports as required under the Agreement with the Client and as requested
  • Any other activities to support site operations, including, but not limited to: moves/reconfigurations, events, safety or sustainability practices

Finance Management / Cost Control / Profitability

  • Achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned responsibilities.
  • Ensure that operational expenditure for the site/s is managed within agreed budgets and identify efficiencies where possible.
  • Assist with the annual budgeting and quarterly forecasting processes for the site/s.
  • Prepare current financial year budget spend reports (actual vs. budget, variance etc.).
  • Manage payments to vendors where applicable, using available systems, complying with all relevant policies and procedures.
  • Manage payments to Vendors where applicable, using available systems, complying with relevant policies and procedures.
  • Ensure compliance within delegated financial and contractual authorities.

Leadership/Staff Management

  • Actively support an environment of teamwork, co-operation, performance excellence and personal success.
  • Proactively manage the site operations team
  • Participate in the individual performance management program, and personal development planning process.
  • Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements and participating in company activities.


  • Proficiency in a range of information technology tools and platforms.
  • Financial acumen
  • Leverage Technology to maintain and enhance maintenance while driving cost savings.
  • Pharma / NVS / JLL process & system experience
  • Manage at a distance
  • Excellent communication skills.
  • Strong analytical, organization and presentation skills.
  • Minimum 3 years’ experience of supervisory experience facilities management or related field.
  • An Associates or Bachelor’s degree in Facilities, Property, Business or related field desirable.


JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at  

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at