Mailroom Supervisor in Latham, NY at JLL

Date Posted: 10/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    Latham, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The Mailroom Lead is accountable for the mailroom and receiving dock within an assigned portfolio of buildings for client account.  The role is Client facing and the Mailroom Lead must be able to exhibit exceptional customer service and communication skills.  Various duties to include: Management and oversight of receipt and sorting incoming mail and packages, dispatch of outgoing mail and packages, reporting, supplies orders, and invoice validation.  Reports to the Facility Manager.

Essential Duties and Responsibilities

•       Ensure mailroom operations are executed in a manner consistent with the client’s standard processes, professional brand image and compliant with applicable local laws.

•       Manages the receipt and delivery of incoming and outgoing mail and packages using an automated system to track and manage activity.

•       Perform quality checks on outbound mail.

•       Organizes and maintains a clean mailroom.

•       Orders and maintains office and cleaning supply inventory.

•       Dispatches work orders to vendors when required.

•       Works collaboratively within the facility management team

•       Support data collection, analysis and reporting

•       Serve as the point of contact for Client employee inquiries and issues related to mail services

•       Anticipates and responds to Client’s needs and concerns

•       Identifies potential risks and escalate, to ensure no incident or disruption to the Client’s operations

•       Additional job duties, as requested

Supervisory Responsibilities
This role will oversee a team of mail clerks and drivers across client locations.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Must have valid driver’s license and reliable mode of transportation.

Education and/or Experience
High school diploma or general education degree (GED); or at least five years related experience and/or training; or equivalent combination of education and experience.

Language Skills
Strong written and verbal communication skills.

Speaks clearly & articulately.

Microsoft Office and Other Simple Computer Programs

Ability to use Word, Outlook and Excel to prepare documents and communicate with others.  Able to use calendar / scheduling feature in Outlook and able to use a phone.

Customer Service

Able to greet and assist employees, clients, vendors and guests in a courteous and responsive way.

Able to work in team environment with strong interpersonal skills.

Problem Solving

Able to identify and solve problems and react accordingly to a variety of work situations.

Makes sound decisions under time pressures.

Physical Demands
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work Environment
The job must be performed at the location with travel to the post office.

Work Hours

8:00-5:00 Monday – Friday


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