Mail Room/Shipping & Receiving Clerk in Cleveland, TN at JLL

Date Posted: 10/13/2018

Job Snapshot

  • Employee Type:
  • Location:
    Cleveland, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


  • Process, handle, and maintain records for all incoming and outgoing courier and mail and any other deliveries as required to ensure proper routing and labeling.
  • Provide solutions to problems associated with special requirements such as bulk mail and other special needs.
  • Maintain all mail stops and package rooms as appropriate
  • Research and follow-up with clients regarding tracking mail and/or packages.
  • Perform mailroom inspections and inventory supplies.
  • Manage accountability for postage.
  • Utilize on site transportation and travel twice to two mall satellite office spaces to manage mail processes.
  • Assist facility management team with event setup and tear down for scheduled events.
  • Assist maintenance team as needed on general maintenance activities/workload to help managed backlog.
  • Any other activities to support JLL and/or site operations.
  • Actively support an environment of teamwork, cooperation, performance excellence and personal success.
  • Participate in the individual performance management program and personal development planning.
  • Act as an ambassador for JLL by behaving consistently and professionally with highest integrity  at all times.

Client Relationship

  • Proactively develop and maintain client relationships and provide exceptional service as reflected by client feedback ensuring that expected service levels are achieved.
  • Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
  • Support the day to day delivery of mail services on site in accordance with all agreed policies, procedures.
  • Identify opportunities for improved operational standards to drive efficiencies (process and cost) and make recommendations to the assistant/facility manager for consideration.
  • Create a positive first impression as you greet clients, guests, and visiting employees.

Knowledge, Skills & Abilities

  • Education/training
    • Associate degree or equivalent work experience in Business Administration or similar field of study preferred but NOT required. 
  • Years of relevant experience
    • Minimum of 3-5 years industry experience required in mailroom activities/shipping/receiving etc….
  • Skills and knowledge            
    • Strong organizational and management
    • Strong interpersonal and supervisory skills
    • Strong presentation skills
    • Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful
    • Excellent verbal and written communication skills
    • Experience working in scanners, bar codes an QR Codes
    • Familiarity with a CMMS (work Order System) preferred but not required
    • Proficient in MS Office, and MS Share Point

JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at  

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at