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Innovation and Performance Director in Mountain View, CA at JLL

Date Posted: 4/6/2019

Job Snapshot

Job Description

INNOVATION & Performance Manager

Build a rewarding career at Jones Lang LaSalle

A career at Jones Lang LaSalle puts you in the center of one of the largest, most sophisticated and industry-leading commercial real estate and investment management firms in the world. We are recognized globally for creating real value for clients and employees. Recent awards include:

  • World’s Most Admired Companies, Fortune magazine (2008, 2009, 20110, 20111, 2012, 2013, 2014, 2015, 2016)
  • Best Big Companies, Forbes magazine’s Platinum 400 (2006, 2007, 2008)
  • World’s Most Ethical Companies, Ethicsphere Institute (2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016)
  • Sustainable Cities Award, Financial Time and Urban Land Institute (2008)
  • 100 Best Corporate Citizens, CRO magazine (2007, 2009)

We attract, develop and reward the best, and most diverse, people in our industry, challenging them to develop enduring client relationships built on core values like trust, integrity, respect and excellence.

When you join our team, you become part of a vibrant environment that’s committed to equipping you with the resources to develop a long-lasting and rewarding career.

Position description:

Currently, we are seeking an innovation and performance manager to join our Corporate Solutions team in Mountain View, California supporting Intuit Facility a high tech client globally.

The Innovation & Performance Manager has responsibility for innovation & performance management and alignment to Business Intelligence (BI) and Analytics function, as well as the account technology driving consistency and alignment to vertical-wide initiatives and account specific requirements.  This role touches many aspects of account service delivery, and the client relationship and is critical to the success of the shared service model and the account.  This is critical to the success of the client relationship in driving performance management, process improvement and innovation thru fact-based decision making. This is a great opportunity for an analytically minded individual willing to learn multiple service lines and influence the decision-making process.

You’ll need to have a great knowledge of Business Intelligence and be fluent in Technology. Strong applicants will have a robust skill set comprised of experience with BI tools, languages, and data interpretation. Both visual and verbal presentation skills will be essential. To be successful in this role, you should be a confident professional with broad skills in analyzing and solving complex business problems, writing and presenting, facilitating and influencing. This includes being able to extrapolate data and be able to forecast and trending of performance data, as well as analyze trends for performance improvement concepts and develop automated tools and dashboards to provide real-time insights to business data. You should be able to devise and promote creative data visualization to derive actionable intelligence and formulate process mapping and efficiency analyses. 

This person will also be charged with effective daily coordination, support, and administration of the account SharePoint and innovation tracker, as well as other technology tools to support daily operations and long-term strategizing. Additional activities may include but are not limited to, functional reporting, business presentations, risk management, requirements gathering, process documentation, data collection, and maintenance of department databases. 

Job Responsibilities

Business Intelligence and Performance

  • Translate client business objectives into an information management and business intelligence strategy for each service line which is integrated and consistent at the account management level.
  • Contribute to data management and interpretation skills in the team for the account and the model
  • Deep understanding of contract key performance indicator and reporting requirements and client expectations.
  • Support development of the shared service model in Life Science.
  • Promote and enable the import and export of best practices to and from JLL, and link the account to emerging practices in the model, the industry and the BI/data fields.
  • Devise and promote creative data visualization.

    Alignment to Firm and LS Platform and Shared Service Model Initiatives.  Potential requirements include but are not limited to the following:

  • Support enhancement of technology and tools for account and LS use.
  • Play appropriate role relative to information security compliance for all JLL technology, account and platform implementations.
  • Support RED and drive/culture shift for JLL to become a data-driven organization
  • Act as Program Manager for technology, BI, Data, performance initiatives at account level.

    BI Know-How

  • Fluency in reporting, analytics, data modeling, and supporting technology
  • Develop, test, implement, present, and continuously improve BI solutions
  • Partner with business leaders to understand and refine requirements
  • Deliver enhanced insights to business partners and clients
  • Demonstrated experience and proficiency with standard analytical, reporting and programming languages and their application (such as Tableau, Power BI, SQL, SAS, R)

Proper Training and Experience

  • Bachelor’s degree required, topics of Business, Computer Science, Engineering, Finance, Information Systems, Mathematics, Project Management, Real Estate, Statistics, or related field preferred
  • 2-4 years of practical experience in business intelligence and/or financial analysis
  • Experience in real estate, operations, construction, or property management preferred

Tech Savvy

  • Act as Program Manager for technology, BI, Data, performance initiatives at the account level.
  • Support the enhancement of technology and tools for account use.
  • Play appropriate role relative to information security compliance for all JLL technology, account and platform implementations and client compliance.
  • Support JLL BI initiatives and drive/culture shift for JLL to become a data-driven organization
  • Comfortable using software to support account solutions and communicate high-tech ideas to the team
  • A high level of expertise and mastery with the Microsoft Office suite is required, especially proficiency in Microsoft Excel, SharePoint, and PowerPoint
  • Consolidate data in attractive, interesting PowerPoint presentations
  • Quick learner, able to understand and integrate new technologies at a fast pace

Innovative Mindset

  • Six Sigma certification or other certifications/experience related to process improvement is favorable
  • Develop, test, implement, present, and continuously improve business and operations processes
  • Self-starter, with a curious mindset, always eager to learn and bring new ideas to the table for innovative solutions
  • Positive outlook, able to promote other people’s ideas and team success

Flexible and Communicative

  • Requires excellent communication skills to provide tech training to the account and give presentations as needed
  • Confidence interacting with senior management, both internal and external
  • Work independently, multi-task, and manage time to meet deadlines
  • Ability to reorganize time and priorities to match the team’s changing necessities and requests
  • Appreciation for diversity and supportive, positive attitude


  • Identify savings and improvement opportunities, or problems requiring innovative solutions.
  • Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times.
  • Participation in a shared service ‘flow to work’ team which responds to emerging needs by allocating expert resources  
  • Promote success powerfully, such that our team, vertical and clients recognize the value of your work.

    Key Performance Measures

  • Desired outcomes identified up front and built in to each new idea.
  • Support of current account programs and innovating thinking to shift model in positive ways aligned to overall team, account and client goals
  • Any and all other duties and tasks assigned.

    Knowledge, Skills & Abilities




  • Bachelor’s degree or equivalent work experience.
  • Six Sigma Green Belt certification a plus
  • Related experience advantageous

    Years of relevant experience

  • 5 years relevant work experience

    Skills and knowledge

  • Excellent communication and presentation skills (verbal and written)
  • Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.
  • Process Management experience or demonstrated skills –Results driven – the ability to analyze, act, and implement to ensure we achieve desired results
  • Strong leadership, organizational and execution skills
  • Client relationship management. Must be highly credible in front of senior executive-level client personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes.
  • Team-building. Key stakeholder and collaborators are geographically dispersed. Getting results from ad hoc groups of disparate people is critical.
  • Flexibility.

    Other abilities

  • Experience of extrapolating and visualizing data to derive actionable intelligence
  • Experience with Microsoft Business Intelligence stack (SharePoint, PowerPivot, Power View)
  • Advanced user of Microsoft Office 2010 or later (Excel, Word, PowerPoint)

JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at  

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at