HR Coordinator in Chicago, IL at JLL

Date Posted: 8/14/2018

Job Snapshot

  • Employee Type:
  • Location:
    Chicago, IL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The HR Service Consultant is responsible for resolving employee and manager queries across a range of HR processes, collaborating with other HR and non-HR professionals to resolve more complex queries or queries outside of the area of expertise.
What this job involves:

  • Resolve Tier 1 (simple queries) and Tier 2 (complex queries) queries and transactions related to core HR processes
  • Demonstrate high proficiency in HR processes, policies and standard operating procedures.
  • Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
  • Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
  • Assist with data correction or escalate to HR Specialist, specifically for issues that cannot be resolved through self-service
  • Provide technical query resolution for ESS / MSS requests
  • Escalate complex queries to appropriate owner (inside or outside of HR)
  • Conduct root cause analysis for key issues, supported by CRM data, advising management of trends or patterns

Sound like you? Before applying, it's worth knowing what we're looking for:

  • Demonstrated understanding of core HR management practices, processes, procedures and policies


  • Excellent written and verbal communication skills
  • Strong teamwork interaction and orientation
  • Superior customer service skills through using efficient processes
  • Results focused with the ability to manage competing priorities and multiple stakeholders
  • Good relationship management capabilities
  • Proactive in achieving results and seeking improvements
  • Attention to detail and an ability to work towards tight deadlines


  • Bachelor’s degree in Human Resources or other related field
  • 1 – 2 years of experience in a corporate HR generalist or client services role, preferred


  • CRM Tool (TBD)
  • Kenexa (Current) –  Workday (Future)
  • Cornerstone (for queries related to L&D)
  • ADP (only for queries related to Payroll)
  • Hewitt (only for queries related to Benefits)


  • Employees, Managers
  • HR
  • Applicants (TBD)
  • Vendors (TBD)

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today!


JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at  

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at