General Manager, Property Mgmt in Indianapolis, IN at JLL

Date Posted: 9/9/2018

Job Snapshot

Job Description


The General Manager (GM) is responsible for working directly with the client and Group Manager to ensure a thorough understanding of its investment objectives and the development of acceptable property-specific strategic plans and operating and capital budgets.  Once developed, the GM must oversee the implementation of approved initiatives and programs by managing and coordinating the efforts of the property team (e.g. leasing specialists, vendors, contractors, and building employees).

Duties and Responsibilities:

  • Develops, gains consensus for, and implements the Management Plan for assigned assets.
  • Assist in completing the Management Audit.
  • Assist Client Accounting Services (CAS) in the development of written policies and procedures for tenant rent collections and extension of credit terms to tenants within client parameters.
  • Reviews account aging reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
  • Inspects facilities and equipment to determine extent of service and equipment required.
  • Recommends, justifies, develops and coordinates projects that enhance the value of the office buildings.
  • Works with Chief Engineer to assign employees to duties such as maintenance, repair, or renovation and obtains bids for additional work from outside contractors, pursuant to client and Jones Lang LaSalle guidelines.
  • Manages major construction projects such as lobby renovations, garage membrane resurfacing, elevator upgrades, façade repairs, etc.
  • Prioritize day-to-day operations and provide direction to engineering staff.
  • Supports Leasing Specialist in the preparation of lease and/or rental agreements and maintains ownership of the lease administration process.
  • Participate in review of lease proposals and lease language, lease discussions, and negotiations.
  • Employs or contracts for onsite management and engineering personnel, as delineated within the operating budget, management plan and/or management services agreement.  Submits hiring recommendations to Group Manager for approval.
  • Assembles and analyzes contract bids, and submits bids, recommendations and standard form contract agreement to Vice President for execution.
  • Oversee Real Estate Tax protest process.
  • Prepare and/or review the annual jurisdictional forms and filings as required.  (i.e. Income & Expense, Real Estate Tax payments, Property Tax fillings, etc.
  • Prepares the final budget documentation (i.e., explanatory notes.)
  • Plans and administers budget for the office building(s).  Oversees achieving annual budgeted revenue, operating and capital expenses.  Ensures timely and accurate reporting (monthly and quarterly).
  • Prepares and/or reviews adjustments to tenant billing process.
  • Reviews and approves all accounts payable, ensuring accurate general ledge coding and property allocations.
  • Prepares and/or reviews financial statements and reports on status of office buildings such as occupancy rates and dates of expiration of leases.
  • Prepares and/or reviews periodic inventory of building contents and property condition, and forwards listing to client for review.
  • Develop and implement a tenant retention program.
  • Establishes written goals and objectives for employees directly reporting to the role of general manager.  Conducts periodic formal and informal performance evaluations.  Develops training program and career path for property employees.  Assures succession planning.


  • 3+ years of commercial real estate or property management experience including budget preparation/financial reporting, familiarity with building systems, lease negotiation, documentation and administration.
  • 2+ years of experience at managing a staff of two (2) or more.
  • Associates or Bachelor degree. An advanced degree is strongly preferred.

Highly Desirable Attributes:

  • Read, analyze, and interpret legal documents (lease documents, claims of lien, etc.), general business periodicals, professional journals, technical procedures, or government regulations.
  • Produce well-written reports, business correspondence and procedure manuals.
  • Effectively present information and respond to questions from senior level management, clients, customers, peers and the general public.
  • Ability to analyze, interpret and explain financial statements and calculate dollar and percentage variances.
  • Ability to solve practical problems and deal with variety of concrete variables in situations where only limited standardization exists.
  • Strategic thinker with strong implementation orientation.
  • Proficient knowledge of Microsoft Office/Suite, and any other software program or piece of technology identified as standard for JLL or requested by the Client.
  • Strong working knowledge in various budget applications.


JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at  

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at