Facilities Manager in Houston, TX at JLL

Date Posted: 3/14/2018

Job Snapshot

  • Employee Type:
  • Location:
    Houston, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Position Summary:

  • Manages the operations and maintenance of all facilities operations with in a building or multiple buildings within a region.
  • Leads facilities staff to deliver expected service levels to the client within the prescribed budget.
  • Manages the work assignments for building technicians, vendors, and contractors.
  • Completes all facilities related reports accurately and on time following the client’s policies for record keeping.

Essential Functions:

  • Ensure client satisfaction with site leadership team by providing a seamless interface of the client real estate organization and facilities through leadership, responsiveness and creativity that develops and maintains a positive relationship.
  • Support the Regional Facilities Manager in the implementation of short and long-term projects.
  • Recommend capital improvements and prepares operating budget reports.  Prepares monthly operating budget & forecasts and completes monthly variance report.
  • Ensures all on site work has an approved client Purchase Order in place before any work begins. Ensures all requisition – PO – invoices are correlated and payment processes are completed within specified time.
  • Follows the annual performance plan; accomplish Key Performance Indicators as agreed with client in the Objectives of the Performance Agreement for the position. The FM/AFM will maintain their own monthly stats to support their self-assessments in the performance program.
  • Oversee the appropriate monthly/quarterly/semi-annual/annual reporting as agreed with the client.
  • Ensure compliance with JLL and Client minimum audit standards.
  • Share innovations and best practices with the assigned owner of best practices for JLL Facilities Management.
  • Coordinate the negotiations of new and existing contracts along with completing necessary vendor set up forms and reviewing Certificate of Insurance for compliance.
  • Manage contractors when on site ensuring each contractor is following all client and JLL policies and ensuring the delivery of the service is completed correctly.
  • Oversee the overall service delivery of the contracted services. Ensure all Client and JLL polices in regards to delivery of service, safety and compliance are followed.
  • Actively involved in preparing, understanding and managing the site’s LDRPS program. Along with ensuring the site leader has been informed of the annual EED program.
  • Effectively manages the JLL – computerized maintenance management system (CMMS) service ticket program by completing all assigned tickets from customers and the preventative maintenance program within the Service Level Agreement parameters.
  • When required completes all necessary SMS (Service Management Suite) change control tickets with in the set time frame required for approvals prior to starting any work that requires an SMS ticket as outlined by the client.
  • Maintains and follows the Client’s Security program and policies which includes all site audit reports.
  • Manages all critical systems and completes all required reports within the facility operations areas of responsibility.
  • Ensures all supply orders are placed in a timely manner; comply with all sourcing directives.

FM with multiple sites:

  • Coach and develop direct report employees to reach full potential, dealing directly and quickly with performance issues and positioning employees for success within the firm.  Meet regularly with employees 1:1 and in team meetings.  Ensure that individual development plans are in place for all subordinates and report bi-annual progress on these plans.
  • Oversee all of the above essential functions at your direct report’s location.


  • Bachelor’s degree or equivalent work experience in Facilities Management with an emphasis on management / technical work experience.
  • Good working knowledge and understanding of Microsoft Office software (e.g., Excel).
  • Strong organizational and management skills.
  • Strong interpersonal and supervisory skills.
  • Knowledge of real estate, telecommunications, furniture, accounting and building systems.
  • Excellent verbal and written communication skills.
  • Computer proficiency.
  • Manage the facility operation (or operations if multiple sites), through both direct employees and third-party service providers, to ensure that all KPI and SLA are met or exceeded.
  • In general FMs will work in Client’s contact center environment which involves day to day interaction with the client’s employees; as well as day to day supervision of the delivery of service from the JLL managed services at a facility.


JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com