Facilities Manager in Toronto at JLL

Date Posted: 7/17/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Toronto
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/17/2018

Job Description

In particular, you will be responsible for carrying out the following duties specific to your Position: 

  • Sets overall vision and leadership for the operations team
  • Establish and execute strategic direction for operations & maintenance team in alignment with client goals.  Ensure all Client and JLL safety procedures are followed. Develop training programs to increase team technical capabilities.
  • Develop and maintain positive relationship with Client General Manager and Operations team
  • Primary interface with client representatives.  Collaborate to determine client expectations. 
  • Responsible for performance of team of technicians over multiple shifts or a large scale facility to perform maintenance and repair on client equipment and facilities systems.
  • Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behaviour.
  • Drive performance as measured by client’s Key Performance Indicators
  • Establish relationships with client Site Leads, business partners such as EHS leads and FM clientele to establish trust and credibility in the delivery of IFM services
  • Resolve FM issues at sites under purview, escalating when needed
  • Provide engineering guidance to Technicians as needed to ensure operations are aligned with site and portfolio goals and values
  • Develop and manage operating expense budgets for relevant sites including weekly and monthly variance reports
  • Initiate purchase order requests for goods and services for sites within responsibility
  • Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
  • Administer training to ensure compliance, readiness and competency of staff
  • Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
  • Work with Regional Facility Manager (RFM) to oversee the delivery of maintenance and repair services.
  • Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
  • Act as point of contact with site occupants, property management/ Landlords to coordinate FM activities and ensure client needs are met
  • Support the RFM in the implementation of short and long-term projects for the client as requested.
  • Assist in the development and implementation of the annual account plan as identified by the Operations Director.
  • Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible. Ensure facility compliance with use of the new tools.
  • Ability to access, analyze and utilize data to drive continuous improvement is a must.
  • Develop a strong collaborative team-based environment.
  • Ensure compliance with JLL minimum operational audit and safety standards
  • Assist in the development and management of the detailed, zero-based annual operating budgets
  • Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.
  • Other duties as assigned


JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at
https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf.  

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com