Facilities Maintenance Manager in Humacao at JLL

Date Posted: 6/14/2018

Job Snapshot

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Job Description

We are currently seeking a Facilities Maintenance Manager Manager to support our pharmaceutical client to supervise and direct the operations and performance of vendors and call center. Perform and /or direct the performance of all facility departmental service requests, insuring work performed in all spaces is accomplished efficiently and that agreed service sope an performance are achieved with a minimum amount of disruption and alignment with core site activities.  The Facilities Maintenance Manager will also be responsible for managing these vendor relationships and coordinating related services with this provider base, including preparation and/or response to events or requests.


Management of third-party contractors/vendors engaged in operating and maintaining the property and delivery of the following services:

  • Food, vending and office refreshment services
  • Janitorial
  • Specialty /regulated cleaning
  • Groundskeeping
  • Pest Control
  • Mail and package logistics
  • Shipping/ Receiving
  • Internal Events and Meetings
  • Call Center
  • Municipal Waste and recycling
  • Hazardous Waste
  • Other soft services as assigned by the client

  • Read and fully understand the requirements set forth in the Master Services Agreement and applicable performance measurements
  • GMP awareness and training completion as this is a regulated site (preferred)
  • Develop strategic improvement plans leveraging industry best practices.  Identify and drive savings initiatives in concert with strategic sourcing function.
  • Meet or Exceed Site KPIs; Monitor SLAs monthly to identify potential off track areas and plan corrective actions accordingly
  • Conduct Manage by Walking Around (MBWA) and GEMBA tours.   Personally have high level of operational awareness (know what’s going on across all of your service delivery areas).   Proactively communicate issues to your Site Director, demonstrate operational awareness.
  • Host quarterly Perfomance Reviews with key Vendors
  • Provide quality analysis of customer service results and develop effective response plans and implement per the plan
  • Support the implementation of the EHS management system by the following: (1) develop vendors management program that incorporates EHS; and (2) ensure subcontractors submit the necessary data to compile EHS related KPI’s (monthly submit total worked hours and OSHA recordable accidents) as required by the customer.
  • Demonstrate strong collaboration and teamwork with the COE network and your Site team.  Proactively share and reapply all learnings, successes and best practices within your COE.
  • Proactively partner with key vendors.   Effectively implement vendor management best practices. Communicate KPI and SLA requirements to them in a timely way.   Engage them in identification of service delivery improvement and savings identification. Develop a deep expertise across all Work Place Services areas.  Identify training opportunities to further develop skills as needed.
  • Meet JLL’s commitment for budget to actual spend to achieve cost savings for your individual campuses.  Complete variance reporting and reforecast to meet the monthly reporting calendar dates. Review your current operating programs and budgets to assure we are maximizing efficiencies.
  • Receipt all goods and services in JLL E-1 Financial System (Vendor invoice review and qualification, budget performance tracking, Purchase Order preparation)
  • Monitor purchase orders to ensure sufficient funds are available to process payments to service partners and vendors
  • Network externally to identify best practices that can be shared.


  • 5 years experience in IFM, with minimum 3 years of vendor management experience
  • GMP environment experience is desirable
  • Required background or training and/or in depth in experience in multiple Workplace Services areas, e.g. Mail, Shipping/Receiving, Janitorial, Internal Meetings, Document Services, Waste Management
  • Strong client management skills – demonstrated skills in managing high level client communications
  • Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
  • Experience managing process and leading change.
  • Ability to identify, evaluate and then articulate trade-offs, recommendations, and risks associated with changing project requirements and/or reprioritizing projects.
  • Clear focus under pressure

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today!


JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com


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