Facilities Coordinator in Chantilly, VA at JLL

Date Posted: 3/14/2018

Job Snapshot

Job Description


Acts as an interface with client, visitors and guests. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism. Ensures delivery of committed services and overall satisfaction with JLL performance. Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery, all within the approved facility budget. Resolves issues associated with all building services including, but not limited to: janitorial, food service, coffee services, parking, vending, badging, conference rooms, interior and exterior furnishings, fixtures, and equipment. Assist the client w/ the function of the Conference Center located on site as required by the customer. Perform all duties associated w/ the planning, usage, set up, certifications, and scheduling for both client and non-client functions for the onsite Conference Center. Assist FM and IFM Team with tactical planning for the assigned sites’ goals and objectives. Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers.  This includes updating and closing out work requests in a timely manner, based on defined SLAs. This task also includes acting as an escort for vendors. Ensures appropriate follow up with customers, both clearly and professionally, verbally, or via email and through appropriate work order system (360 Facility).  Provides direction or information to vendors, facilities staff, and service providers, to ensure excellent coordination and execution of work within client environment with minimal disruption. Assists with the coordination and scheduling of maintenance activities. Provides coordination and/or support for meetings and conference room reservations, as needed and directed.Provides facility assistance to the project management team, as needed or requested. Reads and understands the applicable Service Level Agreements (SLA’s) helps achieve the Key Performance Indicators (KPI’s) and scores favorably on the client satisfaction surveys. Proactively seeks to improve processes, systems, and overall client satisfaction on a continuous basis.Perform other job duties as needed.  


Assist with budgetary requests, analysis and reporting.Assist Assistant Facility Manager/Regional Manager with researching, analyzing and reporting budget variances. Create and manage third-party purchase orders, under the direction of the Assistant FM and Regional Manager. Helps support facility specific cost savings targets to contribute to the account achieving significant savings. Supports requests associated with Jones Lang LaSalle Management, Operations and Financial audits. 


Minimum 1 – 2 years of Facility Management experience in a corporate office environment.


Superior customer service skills and orientation. Ability to maintain professionalism at all times under stressful situations>Ability to plan and manage work under time constraints. Ability to multitask and work without direct supervision. Proficiency in MS Office, and software associated w/ the Conference Center. Possess strong organizational skills and collaborative style. Strong attention to detail. Self-starter and team player. Communicate professionally, in a clear and concise manner (verbal and written).Demonstrate highest professional standards of behavior and follow the JLL Code of Ethics Policy.

JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com