Facilities Coordinator in Sacramento, CA at JLL

Date Posted: 4/11/2018

Job Snapshot

Job Description

The Facility Coordinator provides administrative support to the Facility Management team.  Responsibilities include communicating with the team (facility mangers, sourcing, accounting, etc.), building occupants, service providers, and landlords.  This includes providing guidance as the Corrigo Subject Matter Expert (SME) and maintaining operations that support the team. Operating in a virtual environment, the Facility Coordinator manages multiple tasks that allow the facility managers to focus on day-to-day operations while contributing to the One Team approach.

Facility Operations / Customer Service
•    Assist Facility Management Team with tactical planning for the team’s goals and objectives.
•    Assist with ensuring appropriate and timely services are being delivered
•    Assist with the coordination and scheduling of maintenance activities as needed; monitor service provider performance and client satisfaction
•    Key interface between Facility Management Team, service providers, building landlords, sourcing, accounting and client’s site operations teams (BioMeds / Clinical Managers)
•    Subject Matter Expert for Corrigo including creating, monitoring and closing work orders on behalf of the facility management team as well as providing support and assistance to service providers as necessary
•    Acts as a Point of Contact (POC) for service issue escalation and resolution.  Actively partner with the Fresenius Kidney Care IFM Service Line (facilities call center) as part of the escalation process
•    Act collaboratively to communicate and solve problems with a focus on professionalism and customer service
•    Ensure timely follow up / follow thru with customers 
•    Coordination with sourcing to set up new vendor contracts
•    Assist with monitoring expiring COIs and facilitating updates as necessary
•    Administers and monitors work orders
•    Participate in / assist with special projects as needed
Financial Management
•    Monitor and analyze work committed through Corrigo
•    Assist with obtaining, routing and tracking quotes and messages through Corrigo in order to ensure seamless end-to-end workflow while keeping consistent and open communication with the facility management team

Financial Management (cont’d)
•    Assist with budgeting, analysis / variances, operational reporting and purchasing as necessary
•    Assist with researching and following up on invoice payments and discrepancies 
•    Collaborate with sourcing and the facility management team to ensure appropriate and valid service providers are in Corrigo

Service Provider Management
•    Communicate with service providers as needed to escalate requests and provide Corrigo support and invoice payment assistance
•    Interact with landlords or 3rd party service providers as needed to ensure integration of work orders
•    Ensure Service Provider SLA adherence (i.e. monitor, analyze, measure and report Service Providers work order performance )
•    Assist with continuous improvement of operational results and ongoing client satisfaction
    


•    Minimum of two years industry experience required in a corporate environment or as a third party service provider
•    Superior customer service skills and orientation
•    Ability to maintain professionalism at all times under stressful situations
•    Ability to plan and manage work under time constraints
•    Ability to multitask and work without direct supervision
•    Bachelor’s degree preferred
•    Good organizational and interpersonal skills with a strong customer focus
•    Proficient in MS Office Suite especially MS Excel.
•    Possess strong written, verbal and people skills
•    Demonstrated intermediate to advanced written communication skills (spelling, grammar and punctuation) and verbal communication skills
•    Able to work independently with minimal supervision
•    Prioritize and manage the completion of projects in an efficient and timely manner
•    Ability to quickly learn how to use any company required software


This is a virtual role and preferred candidate will reside in the Pacific Time Zone



JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at
https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf.  

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com