Conference Coordinator in Mountain View, CA at JLL

Date Posted: 6/24/2018

Job Snapshot

Job Description

Overview: 
The Event Coordinator will need to be an experienced, take-charge professional with the ability to support logistics and resources for internal client events on an active, well-known high-tech campus.  This person will be responsible for the physical setup of events, such as all hands meetings, seminars, conferences, and social gatherings.  The Event Coordinator must maintain a high level of customer service at all times and be agile in responding to last-minute client requests.  
 
Primary Responsibilities:

  • Be comfortable doing event setup of furniture, such as table and chairs. Event range in size from 25 to 500 people normally.
  • Work well within a cross-functional team and represent Jones Lang LaSalle with a positive, professional, and pleasant attitude
  • Support guests and customers in person or by telephone, answer questions or directing inquiries as needed
  • Collect event information from internal clients in support of event setup & A/V needs.
  • Coordinate work with vendors and ensure PO’s are requested and issued in a timely manner
  • Support  the weekly event schedule for the A/V & Events team
  • Respond quickly and effectively manage last minute client requests
  • Inform upper management of important, executive-level client events and complaints
  • Maintain customer confidence and protect the Operations team by keeping information confidential when needed

 
Service Delivery

  •  Seeks to continuously improve processes, systems, and overall client satisfaction
  • Provides direction/information to clients, facilities staff, and vendors as required to ensure excellent coordination/execution of work within client environment with minimal disruption

 
Financial Management

  •  Support facility-specific cost savings targets to contribute to the account’s significant savings goals in year one and two of outsourced operations
  • Support all requests associated with Jones Lang LaSalle Management, Operations, and Financial audits

 
Qualifications 

  • Must have at least 2 years of experience in a customer-facing role with strong skills in public relations and addressing customer complaints
  • Basic computer skills (Microsoft Word, Outlook), specifically related to event scheduling. Must have the ability to multi-task and work within a fast-paced environment
  • Ability to identify issues, solve problems, and make good decisions quickly to ensure the success of client events
  • Detail-oriented and have strong organizational skills
  • Strong verbal and written communication skills
  • Must be a strong team player and support the A/V & Events Manager as needed
  • Inspect meeting rooms to ensure the condition of the room is 100% satisfactory and no repairs are needed for anything in the room
  • Clean whiteboards and wipe meeting table down as needed
  • Drop fresh marker and erasers as needed when inspecting rooms
  • Push the chairs in to table and straighten room up ​

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JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at
https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf.  

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