Conference Center Manager in Chicago, IL at JLL

Date Posted: 10/12/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Chicago, IL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/12/2018

Job Description

The Conference Center Manager is responsible for all aspects of the planning and execution of internal meetings and events including reservations, room setup, catering, rentals and AV. This position will provide on-site meeting support and assists with off-site events as necessary.  The Conference Center Manager will oversee the overall client relationship, managing expectations and ensuring seamless operations of the on-site conference center, meetings and events. The Conference Center Manager is responsible for ensuring the team delivers exceptional client experiences every day through proactive communication and high touch hospitality focused service.  The role is Client facing and the must be able to exhibit exceptional customer service and communication skills.

Key Responsibilities

  • Establishes strong relationships with the client’s business units to build trust, understand their needs and consistently exceed client expectations for on-site meetings & events.
  • Demonstrated expertise in managing high profile meetings and events with senior executive participation including detailed project planning and support.
  • Consult with conference center clients to determine event needs such as space, physical set-up, AV and technical requirements, catering and event support.
  • Oversee and coordinate scheduling of conference center and meeting rooms including a comprehensive meeting calendar. Ensures disciplined planning of recurring meetings, ensuring executive availability and resource allocation.
  • Consistently deliver high standards of care during events, exceed client expectations and anticipate needs.
  • Manages a team of conference center and meeting & event planning staff.
  • Facilitates customer experience training, induction, on-boarding and ongoing training programs for employees.
  • Source vendors, create accurate and detailed RFPs for services (as needed) evaluate proposals and make recommendations to leadership on rooms that will accommodate specific program needs.
  • Develops playbooks, tools and lead programs which improve the client experience, efficiency and effectiveness of service delivery, performance, quality, safety and risk.
  • Coordinate feedback from business line stakeholders and client attendees to integrate into continuous improvement effort.
  • Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools and other ideas that provide service delivery efficiencies.
  • Manage vendor relationships and contracts to leverage maximum financial benefit for the client and ensure timely payment to vendors.
  • Assist with off-site meetings and events, as required.
  • Perform additional job duties, as requested.

Qualifications

  • Bachelor’s degree or equivalent work experience
  • 3-5 years of experience in event planning, project management, hospitality, or related field with direct supervisory experience.
  • Demonstrated organizational skills, ability to manage multiple projects and move quickly from one project to another while maintaining thorough records.
  • Requires the ability to be flexible and balance competing priorities
  • Remains calm under pressure and resolves problems efficiently and quickly
  • Requires the willingness and ability to travel as needed
  • Excellent written and verbal communication skills with a variety of individuals, including executive and support level client contacts
  • Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
  • Track record of initiative, integrity and good judgement.
  • Professional demeanor and appearance, treating others with respect and consideration
  • Highly collaborative with strong interpersonal skills.
  • Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio and Outlook).
  • #LI

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