Conference Center Associate in Chicago, IL at JLL

Date Posted: 10/12/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Chicago, IL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/12/2018

Job Description

The Conference Center Associate will provide support to the Conference Center Manager with all aspects of the planning and execution of internal meetings and events including reservations, room setup, catering, rentals and AV. The Conference Center Associate will be the main point of contact for meetings and events held in the on-site conference center and assist with off-site events as necessary.  The Associate is responsible for delivering exceptional experiences for our client’s employees and guests every day through proactive communication and high touch hospitality focused service.  The role is Client facing and the must be able to exhibit exceptional customer service and communication skills.

Key Responsibilities

  • Demonstrated expertise in executing high profile meetings and events with senior executive participation.
  • Consult with conference center clients to determine event needs such as space, physical set-up, AV and technical requirements, catering and event support.
  • Primary point of contact for conference center clients; responds to all requests in a timely manner.
  • Consistently deliver high standards of care during events, exceed client expectations and anticipate needs.
  • Manages all operations, functions, and logistics for conference center including scheduling of the conference center using client scheduling software, ordering catering, troubleshooting A/V and other set up issues.
  • Collects feedback from business line stakeholders and client attendees to integrate into continuous improvement effort.
  • Complete all tasks and projects as directed and ensure timely delivery based on deadlines.
  • Engages in a culture of continuous improvement and innovation by adopting and participating in the development of best practices, new tools and other ideas that provide service delivery efficiencies.
  • Establish rapport and maintain relationships with events and conference clients.
  • Handle all administrative support for the conference center and off-site meetings and events, including but not limited to, preparing cost quotes, presentations, responding to inquiries and requests.
  • Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
  • Follow established escalation procedures and incident reporting procedures.
  • Other duties, as assigned.

Qualifications

  • Bachelor’s degree or equivalent work experience
  • 1-3 years of experience in event planning, project management, hospitality, event planning or related field
  • Excellent verbal and written communication skills with the ability to communicate professionally.
  • Exceptional customer service skills with a passion for hospitality.
  • Requires the willingness and ability to travel as needed.
  • Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
  • Track record of initiative, integrity and good judgement.
  • Highly collaborative with strong interpersonal skills.
  • Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio and Outlook).

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