Assistant Facilities Manager (Virtual - but must be based in New England) in Albany, NY at JLL

Date Posted: 9/5/2018

Job Snapshot

  • Employee Type:
  • Location:
    Albany, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Assistant Facilities Manager - (VIRTUAL position, however you must be physically based in New England)

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Quick Summary:

This virtual Assistant Facilities Manager role will be part of a JLL client account team, focusing on delivery of Facilities Services including, but not limited to, high customer service, work order management, and "seasonal-based" vendor management such as landscaping and snow removal services.

Essential Functions:

  • Support Account Team/Firm in establishing the appropriate platform to meet service requirements and expectations and drive momentum in receiving new Client business; tools, processes, procedures, reporting, etc.
  • Work to develop and implement innovative programs, processes and projects that aim to reduce short and long term operating costs and increase productivity or longevity
  • Support compliance objectives in respect to portfolio wide, local, state and federal laws, and governing regulations and compliance requirements that pertain to the operating of facilities on behalf of the client as owner, i.e. asbestos training, background checks
  • Promote high level of satisfaction among client by promptly responding to their service needs
  • Analysis of service requests. Ensure timely and efficient completion, identification and action on duplicate service requests. Follow-up with service provider as needed to ensure improvement and resolution
  • Coordination and scheduling of service activities at the client sites
  • Acts as an interface with client.  Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.  Ensures delivery of committed services and overall satisfaction with JLL.  Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery
  • Provide direction/information to vendors, Account team and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption
  • Coordinate discussions with vendors around performance, and support Vendor QA efforts
  • Support Sourcing efforts in line with Client requirements and in efforts to gain efficiencies in operations and cost. This includes obtaining and initiating necessary vendor set ups
  • Accountable for the accuracy and timely updates to all systems data utilized for the account processes, procedures and metrics supporting  
  • Support development and adherence to communication protocols in accordance with account and client standards
  • Effectively manage critical issues – zero-target for controllable incidents and/or missed services caused by vendors
  • Hands-on management of all service deliverables both internal to JLL and by sub-contractors
  • Hands-on management of Work Order System and Work Order Management
    • Initiate service requests as needed to support Client requests/needs
    • Monitor WOs dispatched to suppliers to ensure compliance with SLAs and WO Management
  • Timely and accurate review and approval of all vendor invoices, follow up and close-out of invoices where discrepancies are identified
  • Other duties as assigned

Required Knowledge, Skills and Abilities

  • Knowledgeable in delivery and management of Facility Services
  • Strong interpersonal skills and problem solving ability
  • Excellent verbal/written communication and presentation skills
  • Proven record of providing excellent internal and external customer service
  • Knowledge of standard business and accounting practices
  • Knowledge of Microsoft; Word, Excel and Power Point
  • Strong organizational, management, and supervisory skills
  • Demonstrated ability to develop successful relationships with and influence customers, both internal and external

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the

globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-

being, benefits and pay. We’ll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today!


JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at  

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at


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