Assistant Events Manager in New York, NY at JLL

Date Posted: 10/13/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    New York, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/13/2018

Job Description

The Assistant Events Manager will provide support to the Workplace Services Manager with operational activities in events, vendor oversight, reception services, equipment, and supplies.  
The position will provide leadership and subject matter expertise of all event programs within the client’s organization using proven hospitality principles and practices. The successful candidate will ensure that the client receives increased value from the JLL platform and our vendor relationships. This position will have direct reports and will also work closely with supplier partners on the delivery of various services.  They will serve as an expert and trusted adviser to our client for all soft services deliverables.

Client Relationships

  • Proactively develop and maintain client relationships ensuring that expected service levels are achieved
  • Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
  • Deliver an exceptional quality of service, as reflected by client feedback

Service Delivery

  • Participate and support in the development and execution of strategic plans.
  • Create room reservations, manage calendar conflicts, catering orders, arrange for room setups, furniture deliveries, AV/VC/IT support, and guest services for all in-house client events
  • Oversee catering and room setup and ensure client is satisfied with order and details are set prior to meet start
  • Resolve event ticket requests in a timely manner by working with a team approach
  • Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption
  • Assist in event invoicing and vendor reconciliation, managing against a budget and providing reports
  • Assist with the Reception Desk (staffing and services) and cover when needed
  • Conduct walk-throughs and planning meetings with clients for upcoming events/projects
  • Ensure that all work is performed at the prescribed service level and frequency
  • Follow established escalation procedures and incident reporting procedures
  • Assist in carrying out safety and emergency response activities as directed
  • Identify opportunities for improved operation and service excellence, making recommendations for consideration

Finance / Cost Control / Profitability

  • Seek ways to constantly reduce costs and improve operational standards.

Leadership/Staff Management

  • Train and oversee 2-3 direct reports, working closely across teams to enhance services and develop skills and growth plans
  • Actively support an environment of teamwork, co-operation, performance excellence and personal success
  • Participate in the individual performance management program, and personal development planning process
  • Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements and participating in company activities

Sound like you? Before applying, it's worth knowing what we're looking for:

  • College Degree with 3-5 years’ work experience in a customer focused service role, focused on events with end to end ownership. Direct people management experience required.
  • Must have strong business management skills and be client focused.  Must have the communication and collaboration skills to effectively work both with key clients and across JLL matrix relationships with flexibility & an action orientation.
  • Must have service related experience & expertise.  Strong development abilities, customer service expertise and strong collaboration skills.  Must be able to act strategically as a service line owner with minimal direction. Experience executing a strategic plan through influence of non-direct reports is critical. Project or initiative management experience is a plus. 
  • Individuals in these roles are considered the subject matter expert and are responsible for bringing innovation and best practices to this space.
  • Must have excellent communication skills and the ability to persuade the client to adopt new practices. There will be extensive collaboration with the client and relationship skills are critical.
  • Proficiency in a range of information technology tools and platforms including Microsoft Word, Excel and Powerpoint
  • Past experience with event management software preferred
  • Excellent communication, organization, prioritization and problem solving skills
  • Self-motivated; confident, and energetic
  • Ability to multitask on several projects simultaneously
  • Ability to adequately perform required job functions including being able to lift, bend and move in such a way as to perform job tasks in a safe and approved manner.
  • Knowledge of local occupational health and safety requirements is advantageous
  • Must be able to work 40 hours a week; Hours of operation are Monday – Friday 8:00 – 5:30pm, must have flexibility for off-hours and/or overtime requests

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today!

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JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at
https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf.  

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com