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Mailroom Operative in London at JLL

Date Posted: 3/1/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    London
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/1/2019

Job Description

We are looking for a Mailroom Operative for our Integrated Facilities Management business line.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

We currently have an exciting opportunity for a Mailroom Operative in London. The Mailroom Operative will be responsible for verifying and fulfilling all incoming shipments and to ensure stock is available for all orders prior to completion date. This opportunity would be ideally suited to a customer service focused individual with experience within a shipping/receiving related environment who would want to join a multinational fast paced environment.

What this job involves

  • Distribution of Mail throughout the building
  • A knowledge of the Bear tracking application is an advantage
  • Package delivery to departments and desks using P.D.A system to scan and sign for packages
  • Ensuring all packages including overnight deliveries and bulk shipments are logged on the package tracking system
  • Working on a fast pace processing, sorting, and staging packages for delivery
  • Collecting data for and prepare both weekly and monthly reports
  • Receiving, counting and verifying all incoming parcels, freight, etc
  • Logging all incoming items, letters and packages
  • Preparing and packaging outgoing materials to prevent in-transit damage
  • Preparing all appropriate shipping documentation
  • Preparing and maintain export compliance records, as required
  • Coordinating export compliance issues and domestic shipping issues with shippers, as required, including shipment tracking and lost freight issues
  • Managing “same day” packages to ensure same day shipment
  • Coordinating all special requests as documented or requested by shipper.  For example: special crating, palletizing, or customer labelling
  • Stay current on global public holidays that might impact on delivery date and international exporting changes such as new commodity codes and customs regulations
  • Records shipment data, including weight, charges, and space availability
  • Reporting damages & discrepancies for accounting, reimbursement and record keeping purposes
  • Completing shipping and receiving reports
  • Participating in export compliance audits
  • Relying on instructions and pre-established guidelines to perform the functions of the job
  • Maintaining highest level of customer care while demonstrating a friendly and cooperative attitude
  • Satisfying customer demands in a high-volume environment
  • Ability to demonstrate a high level of problem solving skills

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

  • Cover other client sites where required
  • Ensure appropriate follow up with customers in terms of updating tasks, responding to social posts and managing face to face interactions
  • Handle multiple projects at one time
  • Have the ability to effectively work individually and in a team environment
  • Own excellent communication skills both written and verbal
  • Have keyboarding and Windows environment PC Skills
  • Give attention to detail
  • Be flexible and possess excellent communication skills (Fluent English)
  • Have a minimum 1-2 years customer service and shipping/receiving related experience preferred
  • Have experience with Bear Tracks system is advantageous

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at jll.com/careers.

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