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Facilities Events Operative in London at JLL

Date Posted: 3/5/2019

Job Snapshot

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Job Description

We are looking for a Facilities Events Operative for our Integrated Facilities Management business line.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

We currently have an exciting opportunity for a Facilities Event Operative in London. This role will be based on-site with a leading international client and forms a key part of the facilities team. This is an excellent opportunity for an experienced Facilities Events professional to join a dynamic and fast paced team.

What this job involves

  • Work with the client events team ensuring all events are successfully supported relating to facilities
  • Work with the onsite facilities team to ensure planned preventative and reactive tasks are completed
  • Perform conference room furniture set-ups for meetings and events, both on and off site
  • Assist with the physical setting up of events including setting up of stages/props/screens etc.
  • Regularly work with external contractors, e.g. cleaning, AV team, production crews and event hosts
  • Resolve problems associated with all event services including: janitorial, parking, conference rooms, interior furnishings, fixtures and equipment.
  • Provides support for guests, visitors and employees at during events and in the day to day running of the office environment
  • Assists with the coordination and booking for internal and external events, including working with internal booking systems and Outlook calendar management
  • Liaise with the client during the event to proactively action any last-minute requests
  • Carry out quality audits of all event spaces, furniture and equipment on a regular basis, logging all issues and ensuring actions are completed on time
  • Provide admin support for meetings and conference room reservations, as needed and directed
  • Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.
  • Ensure completion of daily checks and delivery of committed services and overall client satisfaction Demonstrate responsiveness and creativity in finding solutions for service delivery
  • Ensure appropriate follow up with customers
  • Seek to continuously improve processes, systems and overall client satisfaction
  • Work with the internal Task system to keep track of all requested Facilities work and close out actions according to SLAs.
  • Work as part overall FM team on facilities related tasks including first line fix, post room support, small painting works, replacement of light bulbs and manual handling
  • Ad hoc duties from time to time to support the rest of the facilities team

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

  • Experienced professional previous experience in a related role, in particular within a facilities, entertainment and customer environment
  • Experienced in a hands-on role working within an events environment and facilities environment
  • Able to demonstrate flexibility in relation to type of works carried out and availability
  • Qualified in Events or technical qualification desirable, manual handling training essential
  • Able to demonstrate outstanding customer service skills and orientation
  • Able to maintain professionalism at all times under stressful situations
  • Able to multitask and work without direct supervision
  • Proficient in MS Office, and possess excellent written and verbal communication and people skills
  • Proficient in Outlook desirable but not essential
  • Experienced in working in a fast-paced, multi-national environment

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at

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