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CRM in London at JLL

Date Posted: 3/5/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    London
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/5/2019

Job Description

We are looking for a Client Relationship Manager to support on a number of the firm’s most valued and important clients which form part of the UK Client Relationship Management (CRM) programme.

Becoming more client focussed is a key pillar of our global strategy.  Within JLL (UK) we have established a CRM programme which focuses our marketing and business development activities on a select group of the most valued and strategically important clients.  The programme is a significant driver for change throughout the organisation.  The role will involve developing these relationships to drive relationship and revenue growth over the next few years.

The ideal candidate will be part of our well respected and dynamic CRM team which is sponsored directly by our UK Executive Board. 

What this job involves

  • Work with the JLL client leadership team to ensure we have a comprehensive account strategy and plan on nominated clients, incorporating key priorities, opportunity identification, client engagement and feedback strategy and value-add activities.
  • Be across key client and business information to provide informed relationship development support by monitoring business updates and undertaking research on nominated clients. This will include but not be limited to:

o   Client’s core business activities and property portfolio

o   Key contacts within the client

o   Competitor positioning

o   Existing and target contracts and renewal dates

o   JLL revenue and pipeline

o   Marketing and research initiatives

  • Collect feedback from clients on JLL’s performance and service delivery and ensure this is incorporated into the account strategy.
  • Interact regularly with the JLL client leadership team and core team to review the account strategy and ensure priorities and actions are moving forward.
  • Ensure that there are regular communications to the JLL business on client news and activity.
  • Ensure that intranet pages, database and documents are updated and maintained.
  • Provide input into pitch strategy.

Sound like you? To apply you need to be/have:

  • Strong critical thinking, strategic analysis and written communication skills
  • Practical and efficient self-starter with strong organisational skills
  • Ability to flex style and approach to the situation and audience
  • Attention to detail
  • Confident and persuasive- able to communicate directly with and influence senior executives within the business

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