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Assistant, Facilities in London at JLL

Date Posted: 3/3/2019

Job Snapshot

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Job Description

We are looking for a Facilities Assistant for our Integrated Facilities Management business line.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

We currently have an exciting opportunity for a facilities assistant to join a reception team based in London. The successful candidate will get the opportunity to meet a variety of people and gain experience in a professional environment, allowing them to hone and develop their skills in facilities management. We are looking for someone that is interested in a reception role with more of an office support aspect. The successful candidate will be on hand to support and cover reception when needed but day to day will be focused on supporting the office as a whole. This role requires the candidate to be hands on around this fast-paced office.

What this job involves

  • Provide front of house and reception services for the client directly.
  • Handle the client’s reception duties with care, commitment and always in a courteous manner.
  • Manage and respond to the client’s requirements and requests to ensure a high level of customer support
  • Anticipate, welcome and announce visitor arrivals.
  • Management of visitor access cards and signing in.      
  • Operating a switchboard                                                                        
  • Telephone enquiries (internal & external).
  • Distribute calls throughout the building, taking messages if necessary and e-mail relevant individuals without delay.
  • Handle all incoming and outgoing post.
  • Keep reception area neat and tidy.
  • Check e-mails each morning and react accordingly.
  • Maintain accurate and efficient management information systems.
  • Book taxis in line with the client’s policy and procedures.
  • Ensure all activities are carried out in accordance with Health & Safety policies.
  • Manage client requests via the ticket’s system in place
  • Support with events
  • Support with room set ups around the office
  • Adhoc office support tasks
  • Admin tasks given from the Facilities Manager and the team

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

  • Excellent communication skills.
  • Ability to interact with all members within the company & handle a busy telephone and customer facing reception desk.
  • Ability to handle multiple requests and work in a fast-paced office environment.
  • Ability to accurately complete tasks assignments & responsibilities in timely manner.
  • Responsive to customer requests in an empathetic, supportive and productive manner
  • Must remain calm, courteous and polite in all circumstances
  • Flexibility in regards to possibly working out of business hours if required
  • Possess a good level of IT literacy
  • Basic technical knowledge / understanding
  • Demonstrate a high level of initiative and be proactive.
  • Strong organisational skills
  • Strong time management skills
  • Comfortable working alone as well as part of a team 

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at

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