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Assistant Facilities Manager in London at JLL

Date Posted: 3/14/2019

Job Snapshot

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Job Description

We are looking for an Assistant Facilities Manager for our Integrated Facilities Management business line.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

The Assistant Facilities Manager will assist the Facilities Manager in leading a team to manage the tactical delivery for the assigned property and be the on-site key point of contact for the key stakeholders & client. The responsibilities will include site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk. The AFM will be responsible for the management of a client site.

What this job involves

People Management:

  • Demonstrate and ensure to instil a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer
  • Manage and coach team
  • Develop and sustain a high-quality well motivated team
  • Ensure high staff morale, trust and work ethics
  • Actively support an environment that supports teamwork, co-operation and performance excellence within team
  • Assist in mentoring and enabling Training & Development of team members

Client/Stakeholder Management:

  • Deliver excellent customer service to meet on-site client’s expectations
  • Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels
  • Monitor procedures to ensure client’s expectations are conveyed and worked upon

Procurement & Vendor Management:

  • Manage multiple vendors to deliver services on time and within budget
  • Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices

Contracts Management:

  • Ensure that all contracts are professionally delivered at the right cost and in line with the JLL Code of Ethics
  • Monitor expiry of contracts and initiate re-procurement if needed
  • Continually assess contracts to ensure best value delivered to the client

Finance Management:

  • Ensure that the site’s financial operations are meeting targets and control requirements
  • Assist and monitor financial processes to ensure account payable procedures are followed at all times

Health & Safety Management:

  • Implement and manage safety procedures to ensure the provision of a safe working environment
  • Ensure compliance with statutory regulations on fire, health and safety standards

Site Operations Management:

  • Implement Industry Best Practice operations
  • Assist and monitor to ensure all building procedures and performance measures are maintained at all times
  • Seek ways to reduce costs and improve operational standards
  • 24/7 emergency call support and site attendance are required

Risk Management:

  • Assist in the implementation and management of a property risk management program
  • Support the implementation and monitoring of disaster recovering and business continuity plans
  • Follow established escalation procedures and incident reporting procedures
  • Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies

Achieve Key Performance Indicators and Service Level Agreement targets

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

  • Previous experience in facilities, property management, hospitality or related field
  • Experience of working in fast-paced / technology environment
  • Knowledge of local health and occupational safety requirements
  • Knowledge of critical facilities
  • Knowledge of vendor management for specialized services
  • An understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
  • Proven capacity to understand and interpret commercial contracts
  • Strong budget management and financial analysis skills

Other personal characteristics:

  • Demonstrated superior people management skills – ability to lead team effectively, train them well, and promote open, constructive and collaborative relationships at all levels
  • Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language); also, an active listener
  • Passion for quality – has an eye for detail to make sure the best delivery of services
  • Self-motivated; confident & energetic
  • Ability to effectively deal with stressful situations
  • Flexible – able to adapt to rapidly changing situations
  • Strongly goal-oriented – able to focus on meeting all performance targets
  • Is a team player – able to cooperate and work well with others to meet targets
  • Proven ability to initiate and follow through with improvement initiatives
  • Exhibits honesty & trustworthiness
  • Open to new ideas & willing to challenge status quo

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at

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